Presentations and documents of the Conference:
Building Competency for Employment Services
Wednesday March 4th 2015
09h00 Welcome of participants and Registration
09h30 Opening of the conference : Welcome and Opening Remarks
Dr. Young-sun Koh, Vice Minister of Employment and Labor, Korea
Elisabet Arp, Arbetsförmedlingen, Sweden, WAPES President
10h00 Key Note Speech: Dulce Baptista, Coordinator for Technical Assistance to Public Employment Services in Latin America and the Caribbean, Inter-American Development Bank
10h30 Photo session and Coffee Break
| 10h50-12h00 Plenary session: Competency Building for Vocational Counsellors
Yoshimi Sasaki, Group Leader Planning & Development, Career Development Association, Japan
Florence Dumontier, Director, Management University of Pôle Emploi, France
| 12h00-14h00 Lunch
14h00 – 17h00 2 Simultaneous workshops
Workshop A : Competency Building Programs for Employment Services
Moderator: Åsa Bergqvist, International Advisor, Public Employment Service, Sweden
Dr. Yohaeng Lee, Training for Human Resource of Korean Employment Services and Challenges
Huang Junmei, Division of Employment Service, Department of Employment Promotion, Ministry of Human Resources and Social Security, People´s Republic of China
Mustapha Wadder, Director General, National Agency for Employment and Entrepreneurship, Tunisia
Workshop B : Leadership Development in Employment Services
Moderator: Emrullah Uludag, Employment Expert, Public Employment Service Turkey
Marie-Thérèse Fombona, Head of International Unit, Le Forem, Belgium
Lieu Ngoxuan, Deputy Director for Employment, Ministry of Labour, Invalids and Social Affairs Vietnam
Greg Ashmead, Executive Director, Ingeus
Hay Hunleng, Deputy Director General, National Employment Agency Cambodia
17h00 – 18h00 Plenary session “Results of workshops”
Kilsang Yoo, KEIS, WAPES Vice President, Asia and the Pacific region
Signing of Memorandum of Understanding between KEIS and Pôle Emploi
The performance of public employment services and the quality of their services depends on the capacity and competence that they have been able to build and improve.
The skills of the staff of public employment services on assistant, expert and management level are crucial for their role and impact on the labour market and the outreach they have on job-seekers, employers and other labour market stakeholders.
Questions like who is providing staff training, internal or external trainers, and how will performance be measured and monitored become important for the efficient and result-driven human resource management of public employment services.
This conference will share know-how and experience over the systemic and effective operation of internal skills development, external training institutes and curriculum development for vocational counsellors, case managers, supervisors, and managers of job centers and their human resource departments.
The different panels and workshops will cover job analysis, train-the-trainer approaches, performance evaluation, leadership development, and qualification for vocational counsellors.