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Integration of the refugees into the labour market

15.11.2017 to 16.11.2017



Disclaimer when the interpretation is recorded and made available to the public or broadcast. The interpretation is intended to facilitate communication and cannot be considered an authentic reproduction of the discussion. The interpreter declines all liability for any errors or omissions in the interpretation, with respect to the content of the original words spoken or the information on which they were based, or any losses caused by the use of the interpretation.


Wednesday 15 November 2017


Welcome and opening remarks

Master of Ceremony: Nassima DZAIR


Cafer UZUNKAYA, President of WAPES, Iskur, Turkey

Annie GAUVIN, Vice-Présidency Europe, Pôle emploi, France

Hege F. HILDRUM, Director NAV Oslo County, Norway


Setting the scene: Overview of refugees situation today

Eva PONS, International Organisation of Migration, Belgium



Pål NESSE, Norwegian Refugee Council, Norway



Comparative analysis of integration in selected countries in Europe

Thomas LIEBIG, OECD (Organisation for European Economic Co-operation)



Coffee break


Representatives from selected countries will present and discuss about the integration into the labour market for refugees

Anita RENUSCH, Employment Agency Berlin South, Germany


Louisa TAYLOR, Refugees 613, Canada



Kristian R. TRONSTAD, Norwegian Institute of Urban and Regional Research, Norway



Damla TASKIN, UNHCR, Turkey



Coffee break


What is ‘Integration on the labour market’ really about?

Presentation of working paper “Labour Market Integration of Refugees” adopted by the European Network of Public Employment Services”

Haakon HERTZBERG, Directorate of Labour and Welfare/NAV,        Norway



Piloting new methods for labour market integration in Norway

Morten LAUKNES, Kristiansand Municipality and Mohammad MOHAMMAD, participant in program for a testimonial, Norway




Thursday 16 November


Summing up from 15th November sessions

A good story – Syrian cooks at ‘Vippa’ in Oslo


Ragnhild SLETTNER, Mestringsguiden, Norway


The importance of sustainable integration - Why is the PES role so important?

Andreas MÅNGS, Arbetsförmedlingen, Sweden




How can better integration of refugees be achieved?


The implementation, governance and outcomes of the Norwegian introduction programme for immigrants has recently been evaluated, with particular focus on ‘what works for whom’.



Anne Britt DJUVE, FAFO – Institute for Applied Social Science, Oslo, Norway




Working together for Labour Market Integration – Learning from each other

Examples of successful cooperation between Public Employment Services and partners

 Noureddine BENKHALIL, ANAPEC, Morocco

“Moroccan PES in partnership with the NGOs”



 Magdalena GUSTAVSSON and  Jennie ÅSTRÖM, Arbetsförmedlingen, Sweden

Project Mirjam”


Quentin ANTOINE, Partnership Relations – Pôle emploi, France Actions launched with the French Office of Migration and integration“



Håkon IVERSEN, SoCentral, Norway

“Boost Refugee Project in Oslo”



Talking to employers

Dan SANDMOEN, IKEA  and Kari Anne THOMASSEN, NAV, Norway


International Sandwich brothers,

Christoffer N. HJELM and Karin A. MOGSTAD, Norway



Mester Grønn,




DNB, In:progress

Tonje Magnussøn, Sandra, S. Skretting and Linn Tomasdotter, Norway


Following conversation chaired by Kristian R. TRONSTAD, Researcher at the Norwegian Institute of Urban and Regional Research


Coffee break

Innovations in tools to ease refugees integration: smart moves

Marius JENSEN,  NOKUT, Norway

“European Qualifications Passport for Refugees”





Wrapping up and conclusions

Summing up from the conference and the way forward

Annie GAUVIN, Pôle-Emploi, France






In recent years Europe has experienced the greatest mass movement of people since the Second World War. 

More than 1 million refugees and migrants have arrived in Europe.

The EU has agreed on a range of measures to deal with the crisis. These include trying to resolve the root causes of the crisis as well as greatly increasing aid to people in need of humanitarian assistance both inside and outside the EU. 

Our countries are acting on different fronts: from reforming the asylum system to strengthening border security, making the return policy more efficient and promoting the integration of refugees.   

This integration of refugees and asylum seekers need quicker administrative procedures, swift access to basic pre-conditions (such as housing and healthcare) and to the labour market, facilitated recognition of foreign qualifications, as well as education and training. 

This will not happen without considerable efforts. 

All the institutions take care of this crucial topic: 

The Mutual Learning Programme under the European Employment Strategy includes a range of activities to support, coordinate and encourage mutual learning between EU Member States. Within this framework the European Commission organizes events on the topic of integration and inclusion of refugees and asylum seekers.


In June 2016, the PES Network adopted Key Considerations on labour market integration of refugees with a presentation of interesting PES practices from Network members. The PES Network stresses the need for early work practice combining work and language training and for creating labour market ‘fast tracks’ for work-ready or highly skilled asylum seekers and refugees.

Our PES are involved in this global process as a key stakeholder because at the forefront of this challenge. 

In June 2016, at the heart of the crisis, Arbetsförmedlingen, the Swedish PES hosted a conference about this topic in collaboration with Germany and Austria. 

Many best practices were presented and it’s time now to review the situation, to analyze the actions, to discuss new ones with PES’ representatives involved in this challenge. 

It’s the reason why  NAV, the Norwegian Labour and Welfare Administration is delighted to organize this Conference to share best practices with other Public Employment Services.