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Organisational learning – a way to improve performance

05.12.2019 to 06.12.2019

Online registration

Program

Practicalities

Thursday 5 December 2019

09h00Registration

 

09h30 Opening of the Event: Welcome and practicalities

 

Moderator: Ms Anna Palmgren, Head of Section, Digital Engagement Unit, Arbetsförmedlingen, Sweden

 

Ms Maria Mindhammar, Deputy Director General, Arbetsförmedlingen, Sweden

Ms Florence Dumontier, Director of International Affairs and Relationships, Pôle emploi, France, WAPES Vice-Presidency Region Europe

 

10h00  Key Note Address “Organisational learning – a way to improve performance”

 

The rapidly changing labour market, together with the vast technological development, require PES to adapt in an agile way and better respond to the demands of the labour market. 

 

Different strategies needs to be implemented to reduce the risk that process innovations as well as development of service delivery take place in local offices without knowing the experience of each other. In an age driven by technology and information, organisational learning has not only to become part of the successful 21st century PES; increasingly, it is a key ingredient.

 

Cathrine Filstad will share her expertise about how to move from knowledge to knowing, and knowledge management in order to create a learning culture.

 

Professor Ms Cathrine Filstad, Professor in Organisational Learning and Leadership at BI Norwegian Business School and Professor II at the Norwegian Police University College

 

11h00  Coffee and Tea Break

 

11h15 – 12h45  Learning from «Good exemples»

 

In this section Austria, Germany and USA will share their good examples on organisational learning. We will use "learning workshop" as a learning method in order to explore the good examples. This method is based on appreciative inquiry, which has its foundation in positive psychology. What is the positive elements, what created the good results and what can you learn from this example?

 

Mr Julian Heibl, International advisor to the Director General, AMS, Austria

 

Mr Tobias Regeffe, Head of Unit Knowledge Management, Bundesagentur für Arbeit, Germany

 

Mr Charlie Terrell, Director, National Labor Exchange, National Association of State Workforce Agencies, Unites States of America

 

12h45-14h15  Lunch

 

14h15-16h05 (incl coffee break)  Thematic cases

 

In this session, Norway, Sweden and Croatia will each present a case where they want input from the participants of the workshop. The model for this workshop is the world café model, whereas the three countries will all host a table each and the participants will be asked to give input on possible solutions on the presented problem.

 

Ms Laila Hove, NAV, Norge

 

Ms Lena Osbeck, Operations coordinator, Arbetsförmedlingen, Sweden

 

Ms Kristina Fleicher, Head of Jobseekers Division, HZZ (Croatian Employment Service), Croatia

 

16h05-16h15Short break

 

16h15-16h45  Result panel discussions, case studies, ideas and methods to be brought back into our organisations

 

A summary of the topics of the day, reflection and dialog about what we could take back to our respective organisation. 

 

Mr Max Skymningsmåne, Senior Desk Officer, Arbetsförmedlingen, HR-department – Training and skills development, Sweden

 

 

16h45-16h55  SamPES

 

Short information

Ms Hilde d’Aubioul, Wapes secretariat

 

 

17h00-17h25  Swedish traditions

 

 

 

Friday 6 December 2019

08h30  Registration

 

09h00-09h10  Result of previous day workshops, ideas and methods to be brought back into our organisations

 

Ms Anna Palmgren, Head of Section, Digital Engagement Unit, Arbetsförmedlingen, Sweden

 

09h10-10h40  And outside our world – what is there to learn? Learning as the only long-term sustainable strategy

 

In this session Johan will explain why Google considers learning as the only long-term sustainable strategy. We will look at how individuals in an organisation can work with lifelong learning plans and what inspires learning. We will also look at how organisations can learn in various ways. Finally, we will get some ideas around what society can do to enable every citizen to learn faster than the world changes around them. 

 

Mr Johan Eriksson, Head of Specialists, Google Sweden

 

Knowledge sharing & organisational learning

 

Solfrid has played a key role in the development of Sopra Steria to become one of the industry's most recognized companies, and their ranking as the best workplace in Norway. She will show learning and sharing this is anchored in their HR strategy, and how sharing has become a part of the company’s DNA. 

 

Ms Solfrid Skilbrigt, HR & Strategy Director, Sopra Steria, Norway

 

10h40-11h00  Coffee and Tea Break

 

11h00  How do we measure progression towards a learning organisation?

 

During this session we will present how Arbetsförmedlingen intends to: survey our organisational learning support unemployed and employers in their own lifelong learning and learn from their feedback.

 

After a short presentation we will discuss how we can in our own organisations measure progress towards a learning organisation, create and support innovation and prepare the organisation for handling any strengths or shortcomings in the progress towards a learning organisation.

 

Mr Max Skymningsmåne, Senior Desk Officers, Arbetsförmedlingen, HR-department – Training and skills development, Sweden

Mr Anders Gawell, Head of Unit, Arbetsförmedlingen, Digital Services, Sweden

 

12h10  Way forward

 

Paula will talk about future skills and share some thoughts about how we have to change our mindset from a traditional way of gaining skills to a more future focused one.

 

Ms Paula Fagerlund, Head of Section, Innovation lab, Arbetsförmedlingen, Sweden

 

 

12h30  Closing Remarks

 

Ms Florence Dumontier , Director, Pôle emploi, France, WAPES Vice-Presidency Region Europe

Ms Eva Theisz, Director of International Affairs, Arbetsförmedlingen, Sweden 

 

 

 

 

The rapidly changing labour market, together with the vast technological development, require PES to adapt in an agile way and better respond to the demands of the labour market.
The PES supports the optimal functioning of the labour market by being a conductor of ‘labour market service providers’, a service provider and a consistent partner.

 

WAPES members can increase efficiency through innovation and systematic learning. Disseminating insights and knowledge across any organisation is critical to improving performance, but many PES struggle to implement systematic, organisational learning and to make it a priority.

 

Different strategies needs to be implemented to reduce the risk that process innovations as well as development of service delivery take place in local offices without knowing the experience of each other. In an age driven by technology and information, organisational learning has not only to become part of the successful 21st century PES; increasingly, it is a key ingredient.

 

Expert Workshop Structure

During this workshop, we look at the components of organisational learning; explore the challenges surrounding its goals, incentives, and processes; and provide examples of organisations working to address barriers to sharing knowledge. After a plenary session to clarify the topic and the main goals of the meeting, we will organise workshops to discuss and make progress in several directions.

 

Topics to be discussed

• What research in the field of organisational learning could be relevant for PES?
• What characterises good learning organisations? What needs to be in place, what conditions are required for this to work?
• Are there established models for organisational learning?
• Is there also a HR perspective on the issue? How is organisational learning linked to internal training?

 

Workshop objectives

• Mutual learning by exchanges between international experts
• Mutualisation of good practices, alerts, ideas, etc.…

 

Workshop Results

• Recommendations for the implementation of methods for systematic exchange
• Starting point for deepened cooperation between PES
• Benefits expected for WAPES network
• Improving knowledge, strategies and tools of the PES through the exchange of experiences among WAPES members.
• Encourage communication and enrich reflection with potential partners with the aim of developing initiatives in this field.

 

Organisational learning – a way to improve performance is a forum to be hosted by the World Association of Public Employment Services (WAPES), NAV and Arbetsförmedlingen (the Public Employment Services in Norway and Sweden).
This event will most likely be recorded. With your participation, you automatically agree to be recorded (image and voice), published and/or streamed on www.wapes.org.

 

Working languages: English

 

Moderator: Arbetsförmedlingen

 

Venue : Arbetsförmedlingen Head office
Phone: +46 771 60 00 00
Fax: +46 10 486 01 00
Email: internationella@arbetsformedlingen.se
http://www.arbetsformedlingen.se

 

 

Address: 
Stockholm
Country: 
Sweden
Region: 
Europe