The Federal Employment Agency (Bundesagentur für Arbeit - BA) is the largest provider of labour market services in Germany. It has a network of more than 700 agencies and branch offices nationwide. Our most important tasks are placement, vocational training, career counselling and providing benefits replacing employment income such as unemployment benefit and insolvency payments. The Family Benefits Office (Familienkasse), which provides child benefit, is also part of the Federal Employment Agency.
Type of organisation/relation to government:
Self-governing public law corporation, subject to the control of the federal government.
Structure and organisational levels:
The Executive Board and the Board of Directors determine the strategy of the BA. The headquarters (located in Nuremberg) develops products and programs for this purpose and manages the regional directorates. The 10 Regional Directorates implement the BA's strategy throughout Germany and manage the local employment agencies. The 156 employment agencies with their approximately 600 branches implement the tasks of the BA on site. In addition, there are 303 job centres and the family cash registers with around 100 locations.
Management structures and the role of social partners:
Management: an Executive Board (3 members appointed for a 5 year term) manages the BA and its activities and develops the Agency’s operating policy goals and strategic orientation. The Regional Directorates and local Employment Agencies are also managed by three-member managing boards.
Supervision: The tripartite 21 members strong Board of Governors approves the annual budget, business objectives and targets, and the annual report to the Federal Ministry of Labour and Social Affairs. 7 members are representing the group of employers, 7 members the group of employees and 7 members the group of public bodies.
Social partners: involved with the Board of Governors. Tripartite bodies are also active at the local level, where ‘Administration Councils’ advise and monitor the work of local Employment Agencies.
Services for jobseekers
Individual support for labour market re-integration, starting with customer profiling. Different customer needs are met by differentiated integration strategies, taking into account labour market conditions. Recruiting and matching for all unemployed jobseekers online or face-to-face based on individual integration strategies;
Vocational guidance and placement services are primarily delivered through personal interviews though some group meetings for general information are organised. There is also a range of self-service information tools, such as the online-job-portal “JOBBÖRSE” and a database providing information about the content of different jobs (“BERUFENET”);
General information provided face-to-face, online or by call centre.
Services for employers
The employers’ service (AG-S) offers a range of free services and advice to employers:
Placement of disabled persons (Rehab/SB);
Placement in apprenticeship/training positions;
Counselling services in the above mentioned fields.