SamPES pilot points at improvement needs in PES of Sub-Saharan Africa and Middle-East/Arab Countries
The Self-Assessment Method for Public Employment Services (SamPES), a quality check based on self-evaluation by state institutions supporting job seekers and employers match skills, has piloted a project in Sub-Saharan Africa and Middle-East/Arab Countries. Fifteen countries in the region actively prioritized the assessment areas and, guided by WAPES and GIZ, analyzed current state and development potential of their strategies to implement employment policy, their profiling and matching services, their outreach to the private sector and the efficiency of their processes.
After half a year of this analysis, the public employment services are now focusing on improving their client segmenting to better understand and cater to the needs of vulnerable cohorts and employment sectors. They are looking at how to make better use of digital tools to leapfrog capacity shortages in hardware and get to the young job-seekers quicker. A number of public employment services plan to standardize their service offer more to facilitate mainstreaming into their local representations, others aim to overall increase the relevance of their service within the country political agenda.
The capacity of the participating institutions is at different levels: some struggle with basic infrastructure like a functioning IT to cover the local offices, others, more advanced organizations, do have elaborate employment services, but still lack performance measurement intelligence or a long-term strategy for the management if a labour market ecosystem.
Feedback of participants during the pilot states that SamPES has been helping them to structure their strategic and process considerations and they appreciated the individual approach of interviews and targeted action planning. Participants also expressed that the pilot posed a good opportunity for learning but needs to be continued not to lose momentum.
The public employment services fully engaging in the assessment are now drafting action plans to implement change in their policy and practice. WAPES and GIZ will be coordinating efforts to further prioritize the implementation tasks within the institution’s limited capacity, to identify peer public employment services for an exchange on practices and learnings, as well as to provide training materials and consultancy opportunities to take deeper dives into reform efforts.
Topics of interest after pilot self-assessment for future WAPES learning products
Further, WAPES is planning to retake on-site events as soon as the situation allows and organize an in-person meeting between pilot participants to follow-up on action planning and open perspectives for future development cooperation.