Discover the new OECD report: A new dawn for Public Employment Services. Service delivery in the age of AI

We invite you to consult the latest OECD report entitled “A new dawn for public employment services: Service delivery in the age of artificial intelligence”. This document highlights how Artificial Intelligence (AI) is transforming Public Employment Services (PES) in OECD countries, with the aim of improving support for jobseekers and employers.

Adopting AI offers many benefits to PES, including:

– Improving the match between job seekers and vacancies: Advanced matching tools using AI to better identify candidates’ skills and meet employers’ needs.

– Supporting users in their job search with personalised career guidance tools, tailored to the individual needs of each job seeker.

– Make it easier for employers to create and circulate job offers, while enabling better detection of high-risk advertisements.

However, this report also highlights the challenges posed by the use of AI in the PES, such as the need to ensure the transparency and ethics of algorithms, as well as staff training. The OECD recommends governance frameworks to ensure responsible and inclusive use of these technologies.

By exploring this report, you will discover concrete examples and practical recommendations for integrating AI effectively and ethically within PES.