- Cet évènement est passé.
Conférence de la région Europe

Sarajevo
Video Report
Agenda
Tuesday, 19 May 2026
at Four Seasons Penthouse Restaurant, Alta Shopping Centre, Franca Lehara 2, Sarajevo
Wednesday, 20 May 2026
Conference Venue: Mövenpick Hotel Sarajevo, Fra Filipa Lastrića, Sarajevo
- Mr Ivan Barbalić, Director General, Labour and Employment Agency of Bosnia and Herzegovina
- Mr Mehmet Altun, WAPES Vice President of the European Region and Head of Foreign Relations and Projects Department, İŞKUR
- Ms Magdalena Mueller-Uri, Head of Cooperation at the Delegation of the European Union to Bosnia and Herzegovina
- Mr David Womble, Chief of Mission & Western Balkans Coordinator, IOM Bosnia and Herzegovina
- Mr Amer Kapetanović, General Secretary, Regional Cooperation Council
- Mr Edis Arifagić, National Coordinator for Bosnia and Herzegovina at the International Labour Organization
Thematic Block I: Bridging Workforce Skills Shortages – Innovation, Data and Cooperation
Moderator – Ms Inga Balnanosienė, Director of the Employment Service under the Ministry of Social Security and Labour of Lithuania
– From Labour Market Intelligence to Action: How Public Employment Services Turn Skills Data into Dynamic Pathways – Mr Yves Magnan, General Director Products & Services, FOREM (Belgium)
– Use of International Labour Market Information to Tackle Dutch Staff Shortages – Mr Michel Van Smoorenburg, International Labour Market Analyst, UWV (Netherlands)
-Regional Work Centres in the Netherlands: How an one-stop shop approach, skills based ecosystem, and labour market intelligence, delivers better outcomes for jobseekers and employers – Mr Sven Daverveld, Business Advisor, UWV (Netherlands)
Q&A Session
–Strengthening Skills-to-Jobs Ecosystems: Digital Solutions Supporting PES, Education and Employers – Mr Željko Pauković, Director of Human Capital of the Future, Foundation Mozaik (Bosnia and Herzegovina)
-From Measuring Shortages to Unlocking Supply: The Next Generation of Skills Intelligence in PES – Ms Azza El Hayek, Co-founder, Business Development Partner, SkillLab
-Innovative Approaches to Gen Z Employment – Mr Jan Zlatan Kulenovic, President, Social Innovation Incubator MUNJA (Bosnia and Herzegovina)
-Skills for Today and Tomorrow: The Voucher System Solution – Ms Kristina Mazalin, Expert Adviser, Career Guidance and Education Department, Employment Service of Croatia
Q&A Session
Thematic Block II: Skills Without Borders – Recognition, Cooperation and a Mobile Workforce
Moderator – Ms Živa Štiglic, Head of International Department, Employment Service of Slovenia
-Unlocking Migrant Skills: Timely Support for Inclusive Labour Mobility – Ms Andrea Frkanova, Regional Labour Mobility Coordinator, IOM Regional Office for Europe and Central Asia
-Skills Portability and Labour Mobility – PES Role and Challenges – Ms Cristina Mereuta, Head of Unit, Knowledge Hub for Skills and Jobs, European Training Foundation
-Integrating Foreign Workers into the Labour Market: PES Tools and Institutional Coordination – The ISKUR Approach – Ms Meltem Anduse, Employment Expert and Coordinator of Projects for Migrants, İŞKUR
-Implementation of the Interstate Agreement between Bosnia and Herzegovina and Slovenia – Ms Anka Rode, Head of Labour Migration, Employment Service of Slovenia
-Bosnia and Herzegovina Perspective/ Bilateral Agreements as a Bridge Between Policy and Practice – Mr Ivan Barbalić, Director General, Labour and Employment Agency of Bosnia and Herzegovina
Q&A Session
Closing Session
Thursday, 21 May 2026
Conference Venue: Mövenpick Hotel Sarajevo, Fra Filipa Lastrića, Sarajevo
Thematic Block III: PES for the Future – Strengthening Skills, Technology and Counselling Excellence
Moderator – Ms Alia Kamlani, Partner, Deloitte
Presenters:
-Prof Tristram Hooley, Professor of Career Education at the University of Derby
-Dr. Alex Nunn, Senior lecturer on global political economy, University of Manchester and University of Johannesburg
-Ms Nicole Clobes, Consultant, WAPES
-Mr Scott Parkin, Group Chief Executive, Institute of Employability Professionals Ltd
Q&A Session
–« Heart and Algorithm » Cultivating 21st century workforce development talent that can thrive in a role of high-touch human partnerships and high-tech tools – Mr Marc Hanke, CEO, Ingeus GmbH, part of the APM group
-The Network of Centres for Guidance in Employment (RedCOE) of Spain’s National Employment System: role in strengthening the skills of the PES counsellors – Ms Lucía Muro Abad, Social Worker, SEPE – Public Employment Service of Spain and Ms Gabriela Álvarez Roosvall, Social Worker, SEPE – Public Employment Service of Spain
-EU Support to Labour Market Institutions in Bosnia and Herzegovina – Ms Ljiljana Pandzic, Programme Manager for Employment, EU Delegation to Bosnia and Herzegovina
Q&A Session
-AI Ruined the Recruitment Process. How to Reshape the Processes of Career Counselling and Recruitment Using an Innovative Personality Assessment Combined with AI & Data – Mr Peter van der Bel, Founder and Curator, Cappr.org (Netherlands) and Mr Ludger Weller, Senior Consultant and Trainer, Cappr.org (Netherlands)
-Digital Transformation of Public Employment Services: The Azerbaijan Case in Building a Data-Driven and Client-Centred PES Model – Ms Aygun Mehraliyeva, Head of the International Partnership Division of the International Relations and Projects Department of the State Employment Agency of Azerbaijan
-The (R)Evolution of Employment Services of Montenegro – Mr Luka Djurickovic, Assistance Director, Employment Agency of Montenegro
Q&A Session
Ms Greta Metka Barbo Škerbinc, President of WAPES and Director General of Employment Service of Slovenia (ESS)
Ms Amandine Moignard, Executive Secretary at WAPES
Ms Amandine Moignard, Executive Secretary at WAPES
Meeting point: Vjecna vatra (Eternal Flame), Intersection of Mula Mustafe Bašeskija Street and Ferhadija Street
Restoran Pod lipom, Prote Bakovića 4, Sarajevo
Conférence de la région Europe:
Renforcer les compétences des Services Publics de l’Emploi : défis et opportunités dans un marché du travail en pleine mutation
A vos agendas ! La Conférence européenne de WAPES se tiendra les 20 et 21 mai 2026 à Sarajevo. Restez à l’écoute pour plus de détails sur cette rencontre essentielle pour les professionnels dans le domaine des services publics de l’emploi. Nous vous attendons avec impatience !
Lieu : Sarajevo, Bosnie-Herzégovine
Langue : anglais
Thèmes principaux de la conférence
La conférence se concentrera sur les priorités stratégiques clés pour les Services Publics de l’Emploi, notamment
- Remédier à la pénurie de compétences grâce à l’innovation, à une meilleure utilisation des informations sur le marché du travail et à une coopération renforcée avec les prestataires de formation, les employeurs et les partenaires sociaux
- Soutenir la reconnaissance des compétences et la mobilité de la main-d’œuvre, en favorisant une circulation transfrontalière transparente, efficace et équitable de la main-d’œuvre
- Préparer les SPE pour l’avenir, en mettant l’accent sur les compétences du personnel, la numérisation, l’excellence en matière de conseil et l’utilisation responsable de l’intelligence artificielle
Public et valeur ajoutée
La conférence est ouverte à tous les membres du WAPES de toutes les régions et accueillera également un groupe sélectionné d’institutions partenaires, notamment des représentants de ministères, d’organisations internationales et d’organismes de recherche. En réunissant les membres du WAPES et ses principaux partenaires, l’événement favorisera l’apprentissage mutuel, la réflexion stratégique et l’innovation en réponse à la transformation du marché du travail.
Master of Ceremony
Sanela Mesanovic
Expert Adviser , Labour and Employment Agency of Bosnia and Herzegovina
Sanela Mešanović works at the Labour and Employment Agency of Bosnia and Herzegovina and has extensive experience in domestic and international cooperation among labour market institutions in various fields, including labour migration, education, gender equality, active labour market policies, the initiation and implementation of employment agreements, and related areas.
Throughout her professional career, she has been involved, as both a team leader and expert, in the coordination and implementation of numerous projects and initiatives aimed at improving the labour market, employability, and human capital development in Bosnia and Herzegovina. She is currently a member of the national Expert Working Group for the implementation of the Youth Guarantee, a member of the coordination process for the employment of foreign workers, a member of the SkillNetwork, as well as a member of the state-level working group for revising the Adult Education Strategy. She actively cooperates with WAPES, CPESSEC, ETF, the International Labour Organization (ILO), IOM, the Council of Europe, and other international and regional organizations and networks.
Her work is particularly focused on strengthening institutional cooperation, developing labour market policies, linking education and employment, and promoting a modern, inclusive, and sustainable labour market.
Moderators
Inga Balnanosiene
Lithuanian public employment service
Inga Balnanosienė is Director of the Lithuanian Employment Service under the Ministry of Social Security and Labour, with more than 15 years of leadership experience in public administration and employment policy. She has led major organisational reforms, institutional strategy, HR and performance management, and EU-funded employment initiatives in Lithuania and internationally. Inga also serves as Vice Chair of the European Public Employment Services Network and has contributed expert support to reform and capacity-building projects across Europe and neighbouring countries.
Shawn Mendes
Director of International Affairs at Arbetsförmedlingen, the Swedish Public Employment Service
Shawn Mendes is Director of International Affairs at Arbetsförmedlingen, the Swedish Public Employment Service. Previously, he worked at the Swedish Council for Higher Education, Vinnova (Agency for Innovation), Ministry of Education and Research and Skolverket (The Swedish National Agency for Education) as well as for the European Training Foundation in Turin. Prior to moving to Sweden in 2002, Shawn worked as a political advisor in Canada before joining the public sector in British Columbia where he worked with international trade, labour market policy and industry training. Shawn holds bachelor’s degrees from Simon Fraser and Carleton universities in Canada, and a Master’s Degree from Stockholm University.
Živa Štiglic
Expert in the international department of Employment Service of Slovenia (ESS)
Živa Štiglic holds a master’s degree in law and is currently working as an expert in the international department of Employment Service of Slovenia (ESS). Her duties include implementation of inter-state labour- and employment-related agreements, as well as cooperation with other stakeholders in the labour market and public employment services of other countries. Previously she has been in charge of the Central Office for Employers at ESS, responsible for developing and implementing new approaches and services for Employers and has been working mostly on employer engagement challenges.
Her rich previous experience also include working as a project manager and head of advocacy in the NGO sector, as well as working as an expert for Socieux+ to share knowledge and experiences through short-term missions and activities that enhance the capacity to design, manage, and monitor inclusive, effective, and sustainable employment strategies and social protection systems.
Anton Eckersley
Director of International Relations APM-Ingeus
Over thirty years’ experience of international workforce development in both the public and private sectors, including as Deputy Labor & Social Affairs Attaché at the British Embassy in Paris, European Policy Adviser at the UK Labor Ministry and implementing change management programs in its Public Employment Service. His current role centers on helping governments shape the design and delivery of person-centric workforce development ecosystems fit for the 21st century and on supporting mutual learning through global knowledge-sharing networks including WAPES, the ILO and European Commission.
Cristina MEREUTA
Head of Unit a.i. – Knowledge Hub for Skills and Jobs
European Training Foundation (ETF) – agency of the European Union responsible for human capital development policies in the EU neighbouring regions
Cristina Mereuta serves as Head of Unit a.i. for the Skills and Jobs Knowledge Hub at the European Training Foundation (ETF). She coordinates the ETF’s work across several thematic areas: skills anticipation and matching; labour market policies and Public Employment Services; school to work transition and employability; social inclusion and equality; adult learning; development of qualifications systems; skills portability and labour mobility; as well as the implications of the green transition for skills and employment.
Her professional background includes extensive experience in research, policy analysis, and capacity building initiatives focused on strengthening systems for skills needs identification and anticipation; addressing skills mismatches; improving school to work transition mechanisms; and enhancing the effectiveness of active labour market programmes. She contributed to policy dialogue and cooperation actions between the European Union and neighbouring countries, as well as to broader international cooperation efforts in employment, youth and adult learning.
Previous professional experience includes serving in expert and Head of Unit roles within the Ministry of Labour and Social Protection of Romania, acting as a member of the Employment Committee of the Council of the European Union and other thematic working groups, as well as engaging in policy dialogue through various fora and specialised groups of the International Labour Organization, the Council of Europe, the Organisation for Economic Co-Operation and Development and regional cooperation initiatives in the European Union and South-East Europe.
Alia Kamlani
Global Labour Market Activation Leader and Canadian Human and Social Services Leader, Deloitte
Alia Kamlani is Deloitte’s Global Labour Market Activation Leader, where she leads a cross-jurisdictional community of practice focused on labour market program transformation, innovation and leading practice exchange. She also leads Deloitte’s National Human and Social Services Practice in Canada, bringing 15+ years of experience working inside government and as an advisor to public sector organizations, working alongside senior executives and political leaders to develop business cases, engage stakeholders, develop strategic options, and project manage numerous strategic and large-scale human service transformations in Ontario and across North America. Personally committed to driving more equitable and inclusive program design through her work, Alia strives to support government to improve outcomes for vulnerable populations through her work in Canada and globally.
Speakers
Amer Kapetanović
Secretary General, Regional Cooperation Council
Amer Kapetanovic is an accomplished diplomat with over two decades of experience in international relations and regional cooperation. He has been instrumental in advancing political dialogue, security, and economic diplomacy in the Western Balkans and South East Europe (SEE). Since 2017, he has served as the Head of the Political Department at the Regional Cooperation Council (RCC), where he oversaw key initiatives related to justice, home affairs, and security. His portfolio included managing high-level relations with 26 governments, co-chairing EU-funded projects such as Integrative Internal Security Governance (IISG), and overseeing the implementation of SEE2030 Strategy.
Before joining the RCC, Mr Kapetanovic held prominent roles in Bosnia and Herzegovina’s Ministry of Foreign Affairs. As Assistant Minister for Bilateral Affairs and Economic Diplomacy (2012-2017), he directed the operations of over 40 embassies and supervised economic diplomacy efforts. His tenure as Deputy Ambassador of Bosnia and Herzegovina to Germany (2005-2010) and Head of the EU Department (2010-2012) underscored his expertise in fostering EU integration and bilateral relations.
Mr. Kapetanovic began his career in journalism before transitioning to diplomacy, where he became the spokesperson for Bosnia and Herzegovina’s Ministry of Foreign Affairs (2000-2002). His strategic vision and leadership have also been evident in initiatives such as negotiating regional agreements on freedom of movement and serving as co-chair of the South East Europe Military Intelligence Chiefs platform.
A graduate of the University of Sarajevo in Political Science and International Relations, Mr Kapetanovic has enriched his expertise through programmes at Queen Mary University, London, and the US Department of State Diplomatic Academy. He is a prolific author and editor, contributing to works on regional security and foreign policy, including his recent publication, The Chronicle of a Lost Century.
Fluent in English, proficient in German, and native in languages of Bosnia and Herzegovina, Mr Kapetanovic combines deep regional insight with a global perspective. His dedication to enhancing cooperation and fostering stability in the Western Balkans reflects his passion for diplomacy and public service.
William David WOMBLE
Chief of Mission IOM Bosnia and Herzegovina
Mr. William David Womble is an American humanitarian and international programme management professional. Since 24 November 2025, he has served as Chief of Mission of the International Organization for Migration (IOM) in Bosnia and Herzegovina.
He holds a BA in Education from the University of North Carolina at Chapel Hill and has built an extensive international career with multilateral organizations, government institutions and non-governmental organizations.
Before his current appointment, Mr. Womble held several senior positions within IOM, including Head of the Land, Property and Reparations Unit in Geneva, Acting Chief of Mission in Kyiv, and Senior Programme Coordinator and Head of Office in Nairobi. His work has focused on programme coordination, mission leadership, stabilization, humanitarian response, land and property issues, and reparations in complex operational contexts.
Throughout his career, he has also worked with or for the World Bank, UNDP, DFID, the UN Assistance Mission in Somalia, the Government of the United Kingdom, OCHA, Mercy Corps, the Norwegian Refugee Council, World Vision International, the U.S. Department of State, and the U.S. Peace Corps.
Mr. Womble’s professional experience spans Africa, Eastern Europe, the Caucasus, the Balkans and the Middle East. He works in English and French.
Ivan Barbalic
Director, Labour and Employment Agency of Bosnia and Herzegovina
Mr. Ivan Barbalic was appointed Director of the Labour and Employment Agency of BiH in February 2024. He previously served as BiH Ambassador to Russia and the UN, where he presided over the UN Security Council in January 2011. He was Chief Advisor to the Sarajevo Canton Prime Minister (2019–2020) and held roles in European integration processes. Barbalic holds degrees from the University of Bridgeport, the University of Sarajevo, and Harvard Kennedy School. He co-founded ACIPS and has held leadership roles in several organizations promoting democracy and European integration. Born in 1975, he is married and has one child.
Magdalena Mueller
Head of Cooperation at the Delegation of the European Union to BiH
Mehmet Altun
Head of Foreign Relations and Projects Department, Turkish Employment Agency (İŞKUR)
Mehmet Altun, representing İŞKUR in his capacity as Vice President of WAPES, is currently Head of International Relations and Projects at the Turkish Employment Agency. Born in 1984 in Ordu, Türkiye, he graduated in International Relations from Selçuk University (2005) and earned his MBA from the University of Technology Sydney (2011). During his career in Australia, he held managerial positions in international companies and led innovative initiatives as an entrepreneur.
In 2016, he returned to Türkiye and served as Advisor and Chief of Staff to the Deputy Prime Minister and to Ministers at the Turkish Parliament and the Ministry of Culture and Tourism. Later, he assumed senior roles at Ordu Metropolitan Municipality, where he implemented cultural, tourism, and sports projects, while managing EU- and World Bank–funded initiatives.
Since September 2024, Mehmet Altun has continued his career at İŞKUR as Head of International Relations and Projects, representing the institution internationally and contributing to its future strategies. He is fluent in English, has intermediate knowledge of Georgian, and is married with two children.
Michel van Smoorenburg
International Labour Market Analyst, UWV, Netherlands
Michel van Smoorenburg is a Senior Member of the Department of Labour Market information and Advice at the Public Employment Service in the Netherlands (UWV) and international labour market analyst. He is responsible for some nationwide research projects and international topics, such as comparing countries in labour market trends and migration. He’s a member of the Steering Committee National Project Labour Market Forecasting and was a member of a temporary OECD expert group. Michel initiated an UWV-project in co-operation with SEO Economic Research to use graduate tracking for career guidance. He was also responsible for a joint project with the Central Bureau of Statistics to link labour market slack data (LFS) with registered job seekers data (UWV). Michel is involved in European Labour Authority’s research project to investigate the Skills shortages and surpluses in European countries and is a member of the Focus Group Measuring Skills Shortages of the PES-network, co-ordinated by the European Commission. Since 2014 he’s a member of the European Network on Regional Labour Market Monitoring and recently he joined its’ Scientific Committee. He presents internationally oriented labour market information to all kinds of interested parties (EURES, PES-network, international delegations, policy makers).
Michel studied Business Economics at Zuyd Hogeschool and Human Resource Management at the University of Tilburg. He worked as a researcher for Personnel Sciences (University of Tilburg) and for the Research Centre for Education and the Labour Market (University of Maastricht). Since 1997 Michel works for the Dutch Public Employment Service UWV and his predecessors.
Sven Daverveld
Business Advisor at UWV, Netherlands
Sven Daverveld operates at the intersection of policy, data, and human potential. As a Business Advisor at UWV (PES Netherlands), he contributes to shaping the transition toward a skills-based, future-ready, and inclusive labour market. His work spans strategic advisory, service innovation, and public-private collaboration, with a focus on some of today’s most pressing themes: mental health and employment, regional Work Centers, and strengthening the connection between public institutions and the wider ecosystem. At its core, his work is driven by a clear mission — to unlock participation and address structural talent shortages through smarter, more human-centered systems.
A personal note
For Sven, the Balkans are more than a region of interest—they are a place of genuine personal connection. Through his partner in life, he has come to experience its rhythms, cuisine, culture, and spirit. This blend of familiarity and curiosity continues to draw him back, reinforcing his belief in the region’s energy and untapped potential.
In Sarajevo, Sven looks forward not only to sharing insights, but to engaging in meaningful exchange on how we can collectively shape labour markets that are more adaptive, inclusive, and prepared for future regional and global challenges.
Yves Magnan
Director General of the Products and Services Directorate at Le Forem
Yves Magnan has been serving as Director General of the Products and Services Directorate at Le Forem since 2014 and is a member of its Management Board. With close to three decades of professional experience spanning both the public and private sectors, his work focuses on public service management, organizational transformation, and the steering of complex, multi‑stakeholder reform programmes. In his current role, he oversees the strategic design and operational deployment of Le Forem’s service portfolio, in close coordination with regional actors and institutional partners.
He has been a key contributor to several major structural reforms in Wallonia, particularly in the fields of personalised support for jobseekers, adult vocational education and training (VET), sectoral skills governance, and the digital transformation of public employment services. His approach is characterised by a strong emphasis on policy coherence, implementation capacity, and alignment between strategic objectives and delivery mechanisms.
In parallel, Yves Magnan brings substantial experience from the private sector (Bank sector), notably in change management, quality management, and customer relationship management (CRM), which continues to inform his contribution to public sector modernisation. Trilingual in French, English and Dutch, he is actively engaged at interregional and European levels. He represents French‑speaking Belgium within the European network of Directors General for Vocational Education and Training and regularly contributes to the activities of the European Public Employment Services Network, fostering policy dialogue and mutual learning across Member States.
Željko Pauković
Director of the Human Capital of the Future department at the Mozaik Foundation in Bosnia and Herzegovina
Željko Pauković is the Director of the Human Capital of the Future department at the Mozaik Foundation in Bosnia and Herzegovina, where he leads initiatives focused on strengthening skills, entrepreneurship, and future-oriented competencies among young people. His work centres on developing innovative programmes that connect youth, communities, and the labour market, including large-scale initiatives such as Mozaik YouthBanks and the Rolify community.
Within the Mozaik Foundation’s strategy, the strategic pillar Human Capital of the Future focuses on empowering young people with the knowledge, skills, and opportunities needed to actively shape the future of work and contribute to sustainable social and economic development. Through partnerships with public institutions, private sector actors, and international organisations, Željko works on creating ecosystems that support youth employability, innovation, and community-driven development.
Azza El Hayek
Co-Founder and partner at SkillLab
Azza El Hayek is Co-Founder and partner at SkillLab, a company working with governments and employment institutions to build skills-based labour market solutions. Her work focuses on the future of employment services, skills intelligence, and the role of AI in making labour markets more transparent, responsive, and inclusive. Over the years, she has worked with public institutions and international partners across Europe and the Middle East on initiatives related to career guidance, workforce development, skills recognition, and labour market system transformation. Azza is particularly interested in how Public Employment Services can evolve from service providers into stronger coordinators of skills ecosystems in rapidly changing labour markets.
Jan Zlatan Kulenović
Social Innovation Incubator MUNJA / STAR.study – CEO/Founder
Jan Zlatan Kulenović is a social innovator and youth development expert with over 20 years of experience managing multi-donor projects in social innovation, youth empowerment, and career development across Bosnia and Herzegovina, the Western Balkans, and in international cooperation.
He is the founder of the MUNJA Social Innovation Incubator, one of the leading NGOs in Bosnia and Herzegovina, whose programmes have directly supported more than 120,000 people, including young people, youth workers, PES advisors, and education professionals. He also coordinates the regional STAR.study initiative, focused on GenZ career development in the Western Balkans. This initiative includes an interactive digital portal with daily opportunities for youth with the first AI Career Agent, STARfest as the region’s largest career development festival and STARforum as a platform bringing together key youth employment stakeholders.
Throughout his career, Jan has worked as a consultant for more than 60 international organizations, institutions, and companies, contributing to a wide range of youth and development initiatives. His Innovation Challenge concept received the 2019 national award for Best HR Practice in Bosnia and Herzegovina. Since 2025, he has served as a national expert for the World Summit Awards and is the co-author of more than 30 publications, research papers, studies, and handbooks. He holds an MA in Social Development Practice from London Metropolitan University and has further strengthened his expertise through prestigious international fellowship and professional development programmes in Japan, Australia, Europe, and the USA.
Kristina Mazalin
Senior adviser in Croatian Employment Service (HZZ), Central Office Zagreb, Career Guidance and Education Department
Currently involved in implementation of voucher scheme for adult education as well as educational/training measures in scope of active labour market policy. Also, holding a coordination position in the CISOK project (Lifelong Career Guidance Centre) for designing and implementing new lifelong learning services as well as expanding and reorganization of the existing CISOK network.
Acting as a alternate expert for Croatia within CareersNet CEDEFOP network.
Previously within the Employment Service worked in Public Relations and International Cooperation Department as a support in establishing and maintaining regional and EU cooperation, organised and coordinated various programmes with partner institutions, supported establishing agreements and projects with other countries and institutions.
Education background
Master’s degree in Psychology, University of Zagreb, Faculty of Humanities and Social Sciences
Andrea Frkanova
Labour Mobility Coordinator at the International Organization for Migration (IOM)
Andrea Frkanova works as Labour Mobility Coordinator at the International Organization for Migration (IOM) Regional Office for Europe and Central Asia and has over ten years of experience in migration and integration. She supports IOM country offices on a range of topics, including labour mobility and social inclusion. While at IOM Slovakia, she co-managed the Migration Information Centre (MIC), offering migrants free legal, social, and employment counselling, as well as support for further education and inclusion. Andrea has authored and co-authored several publications and training materials on asylum, labour migration, and integration policies. She also coordinated the Slovak National Contact Point of the European Migration Network.
Anka Rode
Director of the Department for the Employment of Foreign Nationals, Director of the Department for the Employment of Foreign Nationals
With over 35 years of distinguished service at the Employment Service of Slovenia, Anka Rode is a leading authority in the field of labour migration and international employment policy. She is the Director of the Department for the Employment of Foreign Nationals, where she has played a pivotal role in shaping Slovenia’s strategic approach to workforce mobility and labour market integration.
Throughout her career, she has been actively engaged at the highest levels of intergovernmental cooperation. She serves as a member of bilateral and multilateral commissions overseeing the implementation of international agreements on the employment of foreign workers, contributing to the development of fair, transparent, and sustainable labour mobility frameworks.
Her expertise extends across key national policy domains. She is a member of the Strategic Council for Healthcare of the Government of the Republic of Slovenia, as well as multiple interministerial working groups addressing critical challenges such as trafficking in human beings and the cross-border provision of services.
Renowned for her strategic vision, institutional leadership, and unwavering commitment to ethical labour mobility, Anka Rode stands as a respected figure in both national and international policy arenas.
Meltem ANDUSE
Employment Expert at Foreign Relations and Projects Department, Turkish Employment Agency (İŞKUR)
Meltem ANDUSE is a Senior Employment Expert at the Turkish Employment Agency (İŞKUR) within the Department of Foreign Relations and Projects. She has dedicated two decades to the advancement of labor market services and employment policy in Türkiye.
Her professional journey began in 2006 at the İŞKUR Provincial Directorate, where she gained six years of intensive field experience in labor market operations. In 2013, she transitioned to the General Directorate’s Department of Employment Services. During this tenure, she focused on job-matching services, the employment of disadvantaged groups, the regulation of private employment agencies, and the strategic organization of national job and career fairs.
Since the beginning of 2026, she has taken a role in the Department of Foreign Relations and Projects, coordinating projects centered on the integration of refugees into the labor market and social life.
She graduated from Dokuz Eylül University with a degree in Business Administration (English) in 2005. She holds a Master’s degree in Labour Economics and Industrial Relations (LEIR) from Ankara University, where she is currently pursuing her PhD. Her primary academic and research focus lies in Industrial-Organizational Psychology, aiming to bridge the gap between theoretical organizational frameworks and practical employment policies.
She is good at English, married, and a mother of two children.
Ljiljana Pandžić
Programme Manager at the EU Delegation to Bosnia and Herzegovina
Ms Ljiljana Pandžić is a management professional with over 20 years of experience in programme and project management, strategic planning, multilateral cooperation and policy coordination, including partnerships’ building.
Currently, as Programme Manager at the EU Delegation to Bosnia and Herzegovina, she leads strategic engagement on EU support to labour market development and human capital reforms within the EU accession framework. Working closely with key European Commission services, she ensures coordinated programming, policy dialogue and alignment of national priorities with evolving EU funding instruments.
Her portfolio includes over €40 million in EU-funded projects spanning socio-economic development, employment, emergency response and transnational / cross-border cooperation, with a current management responsibility of €25 million under pre-accession assistance and related mechanisms.
She regularly engages with government officials, international financial institutions, development partners and other agencies, ensuring coherent policy messaging and strong donor coordination. Her work combines policy analysis, partnership-building and programme leadership to advance effective, EU-aligned labour market interventions in Bosnia and Herzegovina.
Lucía Muro Abad
State Centre for Guidance, Entrepreneurship, Support and Innovation in Employment (COE Estatal) of the State Public Employment Service (SEPE)
Lucía Muro Abad: Social worker with a degree from the Complutense University of Madrid, she has a wide-ranging work experience in various public services within the social services sector, both as team manager and as individual counsellor. Throughout her career, she has held roles involving coordination, management and direct client support, particularly in the social and healthcare sector, working closely with public authorities and social organisations operating nationwide. In 2025, she joined her position as social worker at the State Centre for Guidance, Entrepreneurship, Support and Innovation in Employment (COE Estatal) of the State Public Employment Service (SEPE), where she works to promote guidance processes and improve employability, with particular responsibility in the areas of Training, Assessment and Quality.
Marc Hanke
CEO Ingeus Germany
Marc Hanke joined Ingeus GmbH, part of the APM global workforce development solutions group, not long after it was established in 2005 and quickly rose through the ranks to become its CEO. With European policies focusing on increasing employment rates since the 1990s, he has overseen the implementation of innovative strategies to support people furthest from and outside the labor market – piloting, evaluating and scaling up holistic programs, including for lone parents, excluded youth and refugees from the Middle East and Ukraine. Under his leadership, Ingeus Germany has harnessed a ‘skills-first’ approach to ensure staff skills-sets proactively adapt to empower them to co-design and deliver personalized services, both in Germany and abroad, and to embrace the opportunities that digitalisation and artificial intelligence offer to improve access and outcomes. Marc has a longstanding record of fostering effective collaboration across workforce development ecosystems, including though peer learning across the 11 countries in the APM Group, through international best practice exchanges and by annually hosting short ‘work tasters’ in Ingeus offices for aspiring coaches studying at the BA’s University for Applied Labor Market Studies (HdBA).
Gabriela Álvarez Roosvall
Social worker at the State Centre for Guidance, Entrepreneurship, Support and Innovation in Employment (COE Estatal) of the State Public Employment Service (SEPE)
Gabriela Álvarez Roosvall: Social worker and translator, she holds a degree from the University of Granada and has a broad career background in direct support to specific target groups, as well as in management and coordination positions within multilingual environments, using her knowledge of Spanish, English, French and Swedish. Her experience has focused on the field of migrations and intercultural mediation, working within the Spanish government abroad (Labour and Social Affairs Office at the Spanish Embassy in Canada) and coordinating social integration projects for migrants and refugees within the Swedish public administration. In Spain, she has been part of the coordination team at the Temporary Immigrant Reception Centre (CETI) in Melilla. In 2025 she joined her position as a social worker at the State Centre for Guidance, Entrepreneurship, Support and Innovation in Employment (COE Estatal) of the State Public Employment Service (SEPE), with particular responsibility in the area of Communication.
Aygun Mehraliyeva
Head of the International Partnership Division at the State Employment Agency under the Ministry of Labour and Social Protection of Population of the Republic of Azerbaijan
Aygun Mehraliyeva is Head of the International Partnership Division at the State Employment Agency under the Ministry of Labour and Social Protection of Population of the Republic of Azerbaijan. She leads international cooperation strategy, building partnerships with global institutions to advance employment policy, labour market initiatives, and workforce development. She represents the Agency at high-level international platforms, negotiates agreements, and develops joint projects that strengthen institutional capacity and global visibility.
Previously, she worked in international cooperation at the Ministry of Science and Education of the Republic of Azerbaijan and practiced as a lawyer in private consulting and construction companies, advising on contracts, compliance, and legal risk management.
Ludger Weller
Holds a MSc in Social & Organizational Psychology and is Registered as Digital Marketeer
In his career, he has held management positions at well-known large enterprises such as Philips and Randstad Holding, but also at various startups like Callflex, Hedson, Byce and SkillLab. He started in 2007 with Starfish Consultancy and worked with Cappr.org for many years. For over 25 years, his focus has been on management and business development in solutions for the (digital) labor market. At Randstad Holding he setup the first internet staffing agencies around 2000, and later he managed implementations of job matching engines at Public Employment Services in various countries. Over the years he built an extensive international experience in implementing matching technologies and taxonomies. Next to his management positions he worked as a trainer in communication and behavioral influence programs.
Luka Đuričković
Assistant Director, Sector for Rights during Unemployment and Legal Affairs, Employment Agency of Montenegro
I am Assistant Director at the Employment Agency of Montenegro, where I oversee legal affairs and the implementation of regulations related to unemployment rights, employment policies, and social security coordination. In my current role, I am responsible for ensuring the uniform application of employment legislation across regional units, providing legal guidance, and representing the institution before courts and competent authorities in civil, administrative, enforcement, and criminal proceedings.
I have more than 12 years of professional experience in public administration, legal affairs, public finance, EU funds management, and budget policy. Prior to joining the Employment Agency of Montenegro I served as Budget Inspector within the ministry of finance, supervising the lawful and efficient use of public funds, budget execution, and compliance with fiscal and public sector regulations. My work as budget inspector lead to more efficient use of public funds and change in day to day work of institutions that were controlled and amendment of legal frame work to optimize the work of public institutions.
I also held several senior positions at the Ministry of Finance of Montenegro, including Head of Division for Budget Policy, Programme Budgeting and Procedures, Head of Division for Medium-Term Budget Framework and Reporting, and Head of Quality Control Division within the Directorate for Financing and Contracting of EU Funds. In these roles, I coordinated budget reforms, programme budgeting processes, compliance and quality control systems, risk management, and implementation of EU procurement and contracting rules.
Earlier in my career, I gained professional experience through work with the Parliament of Montenegro and the Police Administration, Department for Combating Economic Crime.
I hold a Specialist Degree in Legal Sciences from the Faculty of Law, University of Montenegro, with a specialization in Public International Law. I am fluent in English and have working knowledge of Italian and Russian.
Peter van der Bel
Founder and curator of The Center for Applied Product Personality Research
Peter van der Bel (1955) made, as an early internet pioneer (founder PiCompany, 1994), HR-assessments available on the Internet. The company was acquired by ABNAMRO Capital in 1998.
Currently he is working on the cross section of behavioral science, technology and design. Over the past ten years he has, in collaboration with researchers from the universities of Delft, Cambridge and Stanford, made an inventory of research findings in the fields of personality psychology and computational social science.
It is his objective to help promising people and organizations to realize their innovations by applying these findings.
Greta Metka Barbo Škerbinc
Director General, Employment Service of Slovenia
Greta Metka Barbo Škerbinc graduated as a Univ. B.Sc. political scientist, with 30 years of work experience, most of it at Employment Service od Slovenia, where she has been employed from 1993. She performed various tasks at the Employment Service of Slovenia, starting at a Regional office in the field of ALMP and analytics, followed by the Central office, where she mainly held various managerial positions. She was the Deputy Director General for 6 years, then she briefly worked at the Ministry of Labour, Family, Social Affairs and Equal Opportunities, where she was working on tasks, related to Slovenian Presidency of the Council of the EU. Since February 2023 she has been working as the Director General of Employment Service of Slovenia.
Amandine MOIGNARD
Executive Secretary, World Association of Public Employment Services (WAPES)
Amandine Moignard is a specialist in international cooperation and public policy development, with a strong focus on public employment services. She holds a Master’s degree in International Cooperation and Project Management from Madrid, following her studies in International Relations in Paris. Her career has been shaped by a deep commitment to effective and inclusive public action across diverse international contexts.
She began her career in development project management within a consultancy firm and FIAP, a Spanish public foundation promoting peer-to-peer technical cooperation among public administrations. She then spent two years in Bamako, Mali, working with an NGO focused on family planning.
Upon returning to Europe, Amandine joined France Médias Monde in Paris and later moved to Brussels to work with the EU-funded SOCIEUX+ programme, which fosters institutional peer cooperation. It was through this experience that she developed a keen interest in public employment services, leading her to join WAPES in June 2023 as Project Director.
Since November 2024, she has been serving as Executive Secretary of WAPES, where she contributes to strengthening global cooperation among public employment services and advancing inclusive employment and decent work policies.

